These terms cover your use of the sendvia.io website, dashboard and API.
sendvia provides a hosted dashboard, REST API and SMTP relay that sits in front of your own Amazon SES account. sendvia does not itself deliver mail; all outbound mail is sent through the AWS account whose credentials you provide.
By creating an account you agree to be bound by these terms and to our Privacy Policy. You also agree to Amazon Web Services' Service Terms as they relate to your AWS account.
You may only use sendvia to send mail recipients have opted in to receive. In particular, you agree not to:
All marketing and newsletter emails must include a functional unsubscribe mechanism. sendvia's newsletter feature includes this automatically. We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.
sendvia sends through your Amazon SES account. As a result:
sendvia will never make AWS API calls outside the scope required to send mail and read delivery metrics.
sendvia enforces per-account sending limits based on your plan:
Limits are subject to change. We will provide reasonable notice of material changes to plan limits.
High bounce and complaint rates damage the deliverability of all senders using the Amazon SES infrastructure. You must monitor and maintain bounce and complaint rates within Amazon SES's published acceptable thresholds.
We reserve the right to suspend or terminate accounts that generate excessive bounces or complaints, or that Amazon SES flags for policy violations, without prior notice.
Monthly fees are billed in advance.
Failed payments put the account into a past_due state with a 7-day grace period before send access is suspended.
You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing cycle; no pro-rata refunds are issued for the unused portion. We may refund at our discretion in cases of demonstrated technical fault or billing error.
You own the mail content, mailing lists, and log data in your account. We claim no rights over any of it. See the Privacy Policy for how it's handled.
We may suspend or terminate accounts that:
On termination, your data is retained for 30 days and then permanently deleted. You may close your account at any time from the dashboard.
Email delivery depends on Amazon SES and is subject to Amazon's service availability, recipient mail servers, spam filters, and other factors outside our control. sendvia makes no guarantee that any email will be delivered, delivered within a particular time, or not classified as spam by the recipient's email provider. For Amazon SES's own SLA see the SES Service Level Agreement.
To the maximum extent permitted by law, sendvia is provided "as is" and without warranty. We are not liable for indirect, incidental or consequential damages, including lost revenue or lost opportunity, arising from your use of the service.
Our aggregate liability in any 12-month period is capped at the greater of (a) the fees you paid sendvia in the preceding 12 months or (b) US $100.
We do not warrant that (i) the service will be uninterrupted or error-free, (ii) defects will be corrected, or (iii) the service will meet your specific requirements. Email deliverability depends on many factors outside our control, including your sender reputation.
These terms are governed by the laws of England and Wales. Any dispute not resolved through good-faith negotiation within 30 days shall be resolved in the courts of London, UK.
We may update these terms from time to time. Material changes will be notified by email at least 30 days in advance. Continued use of the service after the effective date constitutes acceptance.
Questions about these terms can be directed to [email protected].
sendvia
A thin, honest layer over Amazon SES.